With our own-initiative compliance work and with over eight times more pieces of advice and training delivered than complaints resolved, the ASA system is much more than a reactive, complaints-handling body. This balance seeks to deliver on our strategy of Having More Impact: Being More Proactive.
This section provides some extra detail on our performance.
ASA and CAP performance reportingThe ASA and CAP report jointly on a yearly and half-yearly basis. Our Annual Report is published every May and our Annual Statement is published every October.
You can find our latest reports below. If you’re interested in older reports, these are available in the advice and resources section, including a full archive of Annual Reports back to 1961.